Be Careful of your Lock Boxes

So today was well somewhat interesting for all concerned, I was going about my day with the usual enthusiasm booked in for a clean at a airbnb residence.  Arrive at normal time to find no lock box?  Oh ok it has been moved....great lock box open and no key! 

Ok so now I am feeling a little concerned as we have new guests arriving in the arvo..knock on the door but to no avail.  Wonder back and forth from my car trying to contact the unreachable owner.

Number one rule if you are not having your home managed be contactable at all times.

Home I go, still trying frantically to reach the owner, this is not sitting well with me, so in the car I get and drive back again, knock knock anyone home?  Have a squiz in the window, heart racing and feeling very awkward....OMG the house is fully occupied so slowly and very quietly I pull down the handle on the door ....eeeeecKKK I think its unlocked ..hmmm what to do?  Firstly notify family that Im ok but for how long anyone's guess.  Do I ring the Police, yes yes thats what I will do!

Seems the Police are finding this situation very common

This is where we step outside our comfort zone with leaving a key for a stranger to access our house.  Lets have a look at the scenario!  Ok I have left the code for 25 guests, the code has not changed I am not there to do this as I live overseas or miles away so everyone that has ever stayed at my home has the lock box code!  Really? 

Ok so perhaps you have rented to what seemed like a nice couple, number 19 out of the 25 but instead of enjoying their stay they are plotting a perfect money making scheme.  The stay,  take photos of your home have the lock box code and voila!!!!! they are renting the house out as if it was their own.  NOOOOOOOOOO!   Yes this is actually happening, I spent some time with police today and they tried to blame it on airbnb! no, airbnb is not renting out someone's house without their authority, its past guests making a listing and making great money from vacant homes.

Get Yourself a Reliable Manager

Yes I am a manager, cleaner, and your most valuable airbnb asset, Don't stress over spending a tiny amount of your rental income on someone who will take care of your home, we need genuine people that will take what you have, your prize possession, your family holiday home and treat it like its their own.  I personally do whatever it takes to make sure the holiday homes I am looking after are in fact LOOKED AFTER, remember not everyone is honest, not everyone cares about your time you have put in to make the house guest ready, be careful and ask as many questions you feel necessary, I have seen this situation arise more than once, they are out there and the only way you can be sure your home is looked after is having someone on hand in the same town or city oncall.

Good Luck Brigid